Customer Reviews for Day or Night Plumbing, Home & Hearth Services, LLC - Welcome
G, Cunningham on 12/9/2016 11:52:51 AM
Stay away from these characters. Owner will bleed you financially dry, and not deliver with their service. We dealt with the female owner who is one of the rudest people you will ever deal with! Shortly after we bought the fireplace, the pilot light would not stay lit. The first service man came out, and took the fireplace apart. He informed us that Mendotta thermocouplers were defective; I called Day and Night and said if the thermocouplers were defective on their product, why should I cover the cost of the repair? The owner went into a tirade; Unbeknownst to me, she called the repairman, and told him to put the fireplace together and leave. When I asked him if it was fixed, he said no he was told to stop and leave. I told him to fix the fireplace, and called her back. Again we went another round, and she said I would pay. He said he fixed it and left.
The next morning around 8 am when my wife came down the stairs, she noticed a strong smell of gas. I immediately called her again; Again a tirade that I was just making it up, and there was no gas leak. I told her to send someone immediately, and I would not pay for the service call. She said unless I paid, they would not come. I called Mendotta manufacturer in Cedar Rapids, IA. They must have called her, and she had an associate call and say they would were sending someone. They did not send anyone until 4 pm; by then my wife had a headache from smell of gas. She had to spend most of the day upstairs to escape the fumes.
The man they sent was an older man who took the fireplace apart again. He spent over an hour working on the fireplace. He began putting it together again; I asked him, if he found a leak; he said yes there was. Said the first repair man, had not tightened a bolt, and it definitely was leaking at that place. I feel this woman, not only was horrible in her behavior and service, but that her negligence put us in danger.
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